Solutions Consultant II, Exchange

Remote (US) Valorem Reply, US - Digital Workplace Full Time

The Digital Workplace Solutions Consultant (DWSC) will be responsible for administering a large-scale Microsoft Office 365 deployment. To facilitate this effort, the Administrator should have experience supporting and maintaining configurations and settings across the various O365 admin centers and on-premises servers and systems.

Required Experience

  • Providing day-to-day support and troubleshooting to end-users and IT technical support staff
  • Implementing of new software releases and updates
  • Assisting in the management of server infrastructure
  • Managing mail-related systems and tools
  • Performing server migrations along with backup and disaster recovery
  • Major Duties and Responsibilities - Exchange

  • An MS Exchange administrator must provide day to day on-call administration support.
  • Support various Operating systems and in installing applications on those operating systems depending upon its compatibility.
  • Manage the development in the servers and implement new services and functionality.
  • Maintain the production, by running a software and hardware diagnostic regularly in a stipulated time period.
  • Keep a check on the software versions which are installed in the operating systems.
  • Responsible for providing support to any queries which arise.
  • Monitor each and every part of the operating system like checking the disk space at regular intervals, checking the software versions.
  • Run the diagnostics on the services which are essential for a server to run.
  • Manage file sharing permissions to monitor mailbox quotas/space and also to check where the email has stuck and made sure that the email reaches its destination.
  • Making sure that the incidents get resolved with the SLAs and ensure that the system goes through a scheduled patching process.
  • Experience with large Exchange on-prem to Exchange Online migrations
  • Major Duties and Responsibilities - M365 Tenant Admin

  • Microsoft Office 365 technical subject matter expert to include expert level understanding of Azure, Azure AD, SharePoint Online, Teams, Power BI and other components of the Office and Microsoft 365 services for GCC tenants.
  • Support Active Directory Federation Services (AFDS), M365 Cloud Connectors, Azure, and integration with Microsoft applications and 3rd Party applications
  • Provide structure and guidance for internal teams developing M365 Power Shell commands and scripts to support the environment
  • Review customer requirements and provide Data Loss Prevention (DLP) implementation recommendations,
  • Investigate complex issues from a total customer picture (i.e. infrastructure, client device, application, and cloud service)
  • Provide recommendations for content retention, boundary control, and access rights in the client’s tenants
  • Provide guidance and oversight on report creation and distribution of monthly, weekly and ad-hoc reports on delivery and performance of M365 services
  • Plan and evaluate tenant license administration to run services; define the deployment process for licenses and administer licenses in the cloud tenants
  • Provide guidance and support for updating password expiration policies, creating and managing cloud-based policies, and creating and managing service requests
  • Work with the service delivery manager to interface with external government agencies in support of projects to further interagency collaboration using the Microsoft 365 services, including tenant host-guest access and federation of tenants; execute changes in support of these initiatives
  • Support Promotion, Management, and full deployment of new services such as One Drive, MS Store etc.
  • Performs day to day activities within the O365 admin portals
  • Provide implementation, troubleshooting, maintenance, and monitoring support of M365 issues and incidents
  • Support provisioning of devices into O365/Intune
  • Create and deploy policies to protect devices and accounts
  • Remote (US)

    Solutions Consultant II, Exchange