Manager, Managed Services

Kansas City | Seattle | St. Louis | Chicago Managed Services - Managed Services Full Time

Valorem Reply is seeking an experienced manager with a passion for leading a Managed Services practice prioritizing the customer experience and a focus on Microsoft technologies, including Office 365 and Azure support. The candidate should have hands-on experience servicing customers and provide leadership to a growing team.
 
An ideal candidate will have a solid understanding of managed service operations, value proposition, and go-to-market strategy. The position will require collaboration across business units, in addition to establishing growth strategy and planning. The person will need to be well versed in Microsoft Office 365 administration, including SharePoint. In addition, familiarity with Azure operations and account administration is preferred but not required.
 
As part of a team that provides IT consulting, the candidate will have the opportunity to work in multiple industry verticals, project teams and technologies. It is important that the person can work both independently and in conjunction with a team. Valorem Reply is looking for a person with initiative and the ability to both create and own the vision.
 

Responsibilities

  • Participate in pre-sales activities, consulting engagements, and client training
  • Manage customer engagements to establish goals: revenue, outcomes, and clear contractual terms
  • Support the business development activities including enhancing sales materials and proposals, building strong stakeholder relationships, expanding and extending relationships and service offerings
  • Lead the successful project and engagement management by collaborating with customers, leveraging internal intellectual property and knowledge, preparing and presenting meeting materials, identifying process improvements and efficiencies, negotiating with vendors, and communicating with at different levels of internal teams including C suite
  • Manage resources, billing utilization, cost forecasting, financial and profitability reporting, and budget tracking
  • Act as the point of escalation for customers and ambassador for the company
  • Ability to work directly with customer environments and getting into the details to help unblock team members
  • Develop best practices and security standards for a managed services team
  • Applying assessment tools, monitoring technology, and health check processes
  • Manage the project and/or client team in effectively executing on managed services and deliverables of strategic sourcing, assessments, and contract audits
  • Guide and train team members, including workshops and developing training materials
  • Requirements

  • At least 7+ years of relevant experience with managed services, including strategic sourcing, vendor negotiations, procurement, process improvement, and project management
  • At least 3+ years of experience in a consulting company (Microsoft Parter is preferred)
  • At least 3+ years of directly managing a team
  • Proven experience managing and growing a managed services team
  • Exceptional business acumen, presence, time management and interpersonal/communication (written & verbal) skills
  • Focus on security, compliance, audits, and proper documentation required
  • Proven experience efficiently streamlining managed service operations
  • Microsoft licensing knowledge
  • Office 365, including SharePoint, administration required
  • Experience with monitoring and health assessment tools
  • Advanced proficiency in Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft/Office 365, Microsoft Azure
  • Microsoft CSP program experience preferred
  • Microsoft Azure administration (Azure Lighthouse, Sentinel, etc.) preferred 
  • Kansas City | Seattle | St. Louis | Chicago

    Manager, Managed Services