Sales and Delivery Administrator

Kansas City | Chicago Operations - Operations Full Time

The Sales and Delivery Support Administrator (SDSA) provides support to Valorem Reply’s Customer Success and Delivery organization. The SDSA will take on recurring tasks and special projects that allow Valorem Reply’s front-line leadership to be responsive to client needs. The SDSA must be detail oriented, responsive, creative and enjoy working within an entrepreneurial environment that is mission-driven, results-driven and community orientated. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The SDSA must be able to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

Responsibilities

  • Complete a broad variety of administrative assignments for Valorem Reply’s client-facing leadership: coordinating activities with clients, partners, Reply network affiliates and internal Valorem Reply stakeholders
  • Assist project leadership in planning and coordinating client engagements.
  • Assist customer success leadership in creating client facing documents and proposals
  • Assist project and customer success leadership in preparing client facing presentations
  • Assist project and customer success leadership in preparing, reviewing and analyzing customer related reports
  • Coordinate sourcing and resume review across subcontractors and Reply network partners
  • Assists in coordinating the agenda of leadership team meetings and off-sites, and all-staff meetings; attend meetings where needed
  • Draft and edit communications from the delivery and customer success partners
  • Close cooperation and partnership with the LT members on meetings and projects, at direction of partner
  • Special projects as assigned
  • Requirements

  • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
  • Verbal and written communication skills
  • Experience working in an Office 365 environment. Proven ability to work in Teams, SharePoint, Word, Excel, PowerPoint and Outlook
  • Problem solving ability
  • Attention to detail
  • Accuracy, Flexibility, Reliability
  • Independent thinking and decision making ability
  • High level organization and planning skills
  • Work management and prioritizing skills
  • Bachelor’s degree required. Business oriented major preferred.
  • 2+ years of experience working in a sales/operations planning capacity, preferably in a consulting environment preferred
  • Kansas City | Chicago

    Sales and Delivery Administrator