A leading American personal care consumer products company focused on innovation, worked with Valorem Reply to implement a chatbot based on Microsoft technology on their web application to improve the customer experience. Microsoft Bot Framework powered by Azure Cognitive Services was used to build a virtual assistant, to more effectively connect customers, information, products, and services in a conversational experience. In this case study, we explore how Valorem Reply’s testing team utilized Microsoft Power Automate to implement a low code test automation solution to quickly evaluate the core components such as Content Moderator, QnA, and LUIS of the conversational AI platform to improve the accuracy of bot responses and increase the speed to market by identifying bugs quickly and reducing the testing turnaround time.